How long does it take for orders to be dispatched? We aim to dispatch all orders within 48 working hours. If there’s ever an unexpected delay, we’ll be sure to let you know via email right away. How will I know when my order has been dispatched?
Once an order is placed, we’re unable to make changes to the items in it, as our warehouse team works quickly to get your order shipped as soon as possible. If you need assistance, please email us at [email protected] and we’ll do our very best
We kindly ask you to double-check your address details before completing your order to ensure everything is accurate. If you’ve accidentally entered the wrong address, please email us right away at [email protected] and we’ll do everything w
How Do I Apply a Discount Code? You can apply your discount code during checkout. Just enter it into the designated "Discount Code" box on the checkout page, and your savings will be applied! Can I Use Multiple Discount Codes in One Transaction? Unfo
While it’s incredibly rare, if there’s ever an issue with your order, simply email us at [email protected] and we’ll be more than happy to help!
If there’s ever an issue with your order, simply email us at [email protected] and we’ll be more than happy to help!
Yes, we do! Click here to purchase a BASE Digital Gift Card. You can choose to send the gift card directly to your lucky loved one or have it emailed to yourself - it’s entirely up to you!
To make buying your skincare as easy as possible, we currently accept Visa, MasterCard, American Express, PayPal and Klarna. Klarna gives you the option to buy now and pay later. To learn more, simply click here.
No problem! Simply email us at [email protected] and we’ll be more than happy to help.
Klarna is a payments service that helps you buy the things you want or need. Right now, over 100 million people worldwide use Klarna at over 200,000 online stores.