You can speak to Amy through our online chat feature. If she's unavailable, leave a message and Amy will get back to you as soon as possible.

If you've got a question that you can't find the answer to, we'd love to hear from you. Get in touch and we'll do our best to help.

We aim to respond to all queries within 48 hours of receipt. If your enquiry has been raised over a weekend or Bank Holiday some additional time may be needed.

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BASE SKNCARE

How long does it take for orders to be dispatched?We aim to dispatch all orders within 48 working hours. If there&#x2019;s ever an unexpected delay, we&#x2019;ll be sure to let you know via email right away.How will I know when my order has been dispatched?As soon as your order is on its way, we&#x2019;ll send you a delivery confirmation email with a live tracking link. Don&#x2019;t forget to check your junk or spam folders just in case the email lands there!Are there any limitations to delivery time frames?Our delivery time frames apply to working days only and don&#x2019;t include weekends or public holidays.

How long does it take for orders to be dispatched? We aim to dispatch all orders within 48 working hours. If there’s ever an unexpected delay, we’ll be sure to let you know via email right away. How will I know when my order has been dispatched?

Tracking Your Order

Orders & Payments

Who is Amy?

What are Amy’s qualifications?

Can I book an appointment to see Amy?

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About Amy

Is BASE Vegan & Cruelty Free?

Do BASE Products Contain Parabens & Sulphates?

Do BASE Products Contain Fragrances?

Are BASE Products Safe to use During Pregnancy or While Breastfeeding?

Is BASE Suitable For My Skin Type?

Are There Any Skin Conditions That BASE Is Not Suitable For?

Are BASE Products Suitable For Men?

How Do I Know When My Products Expire?

Is BASE Made In The UK?

Is BASE Packaging Recyclable?

When Is The Next BASE Product Launching?

Leaving A Product Review

I Need Further Assistance With BASE Products

About BASE

The 5 Minute Kit

TLC Roller

Pin Perfect

The Everything Oil

Super Youth Serum

Miracle Eye Complex

One Cream Wonder

Sunbeam Cream - SPF 50

Overnight Glow Drops

Dream Clean Cleanser

So-Soft Face Cloths

BASE Products

FAQ’s

What is BASE Rewards & How Do I Get Started?

Can You Backdate My BASE Points?

Purchased BASE but don’t have an account?

BASE Rewards

I’m Already A Customer But Don’t Have An Account

How Do I Subscribe to BASE’s Emails?

How Can I Unsubscribe From Your Emails?

How Can I Reset My Password?

My Account

Can I Modify or Cancel My Order After It's Been Placed?

Can I Change the Delivery Address After Placing My Order?

Applying Discount Codes

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Do you offer gift cards and how can buy one?

What forms of payments do you accept?

I need further assistance with orders & payments

Klarna FAQs

Returns & Refunds Policy

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Returns & Refunds

Shipping Information & Delivery Times

Do You Provide International Shipping?

I’m Unable to Track My Order

How Long Until My Order Ships?

I Did Not Receive My Order - What Can I Do?

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Shipping & Delivery

Tracking Your OrderUpdated 2 months ago