BASE SKNCARE logo
BASE SKNCARE logo

All articles

Returns & Refunds

Returns & Refunds Policy

Starting a new skincare routine can sometimes be a little overwhelming. That’s why we want to make it as easy as possible and provide complete reassurance that if you’re not delighted with your products within 30 days, we will make it right...

Can I exchange an item?

No, products cannot be exchanged. If you are unhappy with an item, or have ordered the incorrect item, you are welcome to return it via our 30 Day Money-Back Guarantee.

Can I return a gift?

Gifts can be returned, but we will need the order details of the person who initially placed the order, this can include the order number, the person's email address, or the delivery address. Please email us at [email protected]

I need further assistance with returns & refunds

Please email us at [email protected] with your order number and we’ll do our best to assist you.