You can speak to Amy through our online chat feature. If she's unavailable, leave a message and Amy will get back to you as soon as possible.

If you've got a question that you can't find the answer to, we'd love to hear from you. Get in touch and we'll do our best to help.

We aim to respond to all queries within 48 hours of receipt. If your enquiry has been raised over a weekend or Bank Holiday some additional time may be needed.

Continue Shopping

BASE SKNCARE

<p>No, products cannot be exchanged. If you are unhappy with an item, or have ordered the incorrect item, you are welcome to return it via our 30 Day Money-Back Guarantee.</p>

No, products cannot be exchanged. If you are unhappy with an item, or have ordered the incorrect item, you are welcome to return it via our 30 Day Money-Back Guarantee.

Can I exchange an item?

Returns & Refunds

Who is Amy?

What are Amy’s qualifications?

Can I book an appointment to see Amy?

How can I keep up to date with Amy?

About Amy

Is BASE Vegan & Cruelty Free?

Do BASE Products Contain Parabens & Sulphates?

Do BASE Products Contain Fragrances?

Are BASE Products Safe to use During Pregnancy or While Breastfeeding?

Is BASE Suitable For My Skin Type?

Are There Any Skin Conditions That BASE Is Not Suitable For?

Are BASE Products Suitable For Men?

How Do I Know When My Products Expire?

Is BASE Made In The UK?

Is BASE Packaging Recyclable?

When Is The Next BASE Product Launching?

Leaving A Product Review

I Need Further Assistance With BASE Products

About BASE

The 5 Minute Kit

TLC Roller

Pin Perfect

The Everything Oil

Super Youth Serum

Miracle Eye Complex

One Cream Wonder

Sunbeam Cream - SPF 50

Overnight Glow Drops

Dream Clean Cleanser

So-Soft Face Cloths

TLC Roller Head

Sanitising Spritz

BASE Products

FAQ’s

What is BASE Rewards & How Do I Get Started?

Can You Backdate My BASE Points?

Purchased BASE but don’t have an account?

BASE Rewards

I’m Already A Customer But Don’t Have An Account

How Do I Subscribe to BASE’s Emails?

How Can I Unsubscribe From Your Emails?

How Can I Reset My Password?

My Account

Tracking Your Order

Can I Modify or Cancel My Order After It's Been Placed?

Can I Change the Delivery Address After Placing My Order?

Applying Discount Codes

What to do if my order is faulty?

What to do if I received the wrong order?

Do you offer gift cards and how can buy one?

What forms of payments do you accept?

I need further assistance with orders & payments

Klarna FAQs

Orders & Payments

Returns & Refunds Policy

Can I return a gift?

I need further assistance with returns & refunds

Shipping Information & Delivery Times

Do You Provide International Shipping?

I’m Unable to Track My Order

How Long Until My Order Ships?

I Did Not Receive My Order - What Can I Do?

I Need Further Assistance with Shipping & Delivery

Shipping & Delivery

What BASE products qualify?

Do I have to clean the packaging before recycling it?

How many BASE items can I bring?

Where can I recycle my BASE products?

Where can I download the app?

Will this affect my BASE Points or account?

Why are BASE partnering with Boots for this?

I have more questions about Boots Recycling

Where can I find the Boots Terms & Conditions?

Boots Recycling Scheme

Can I exchange an item?Updated 10 months ago